
Chelsea Palace is operated by Grace Media (Gibraltar) Limited under UK Gambling Commission account 57869 alongside eleven sister brands, but its software is supplied by Markor Technology UK Limited on a separate licence and its lobby counts 276 slots against the 1,268 its platform siblings carry.
The short answer
Grace Media (Gibraltar) Limited runs 13 brands, and 11 Chelsea Palace sister sites are reviewed here: Alfobet, Betta Bet, Cosmic Spins, Fortune Mobile Casino, Fruity Wins, Hot Streak, Jackpot Mobile Casino, Mango Spins, Red Spins, Rollbit and Vegas Wins. All 11 of these Chelsea Palace Casino sister sites, and Chelsea Palace itself, are operated by Grace Media (Gibraltar) Limited on a single UK Gambling Commission account, 57869.
Compare all 11Pros
- Publishes its own game counts category by category, which most brands on this licence do not
- The longest-standing payment strip on the legacy platform: Visa, Visa Electron, Mastercard, Maestro, Trustly, PayPal, MuchBetter and Pay by Mobile
- Serves its full site to visitors outside the UK, unlike four of its sister brands
Cons
- Three incompatible welcome offers across four surfaces, and no page offers the £200 its title advertises
- Two different wagering requirements for the same offer — 40x on the homepage, 30x on the promotions page — and a promotions banner headed "Deposit £50+" directly above small print saying £10
- A navigation category reading "LIVE CASINO (0)" — a section with no games behind it

Chelsea Palace sister sites — the full network
Grace Media (Gibraltar) Limited (UK Gambling Commission account 57869) runs 13 brands; 12 of them, Chelsea Palace included, are reviewed here.
| Sister site | Welcome offer | Trust | |
|---|---|---|---|
![]() | 50 free spins on Big Bass Football Bonanzamin £20, with £20 wagered in cash on slots to qualify | 66 | Review |
![]() | 50 free spins on Big Bass Football Bonanzamin £20, with £20 wagered in cash on slots to qualify | 68 | Review |
![]() | 50 free spins on Big Bass Football Bonanzamin £20, with £20 wagered in cash on slots to qualify | 67 | Review |
![]() | 50 free spins on Big Bass Football Bonanzamin £20, with £20 wagered in cash on slots to qualify | 68 | Review |
![]() | 50 free spins on Big Bass Football Bonanzamin £20, with £20 wagered in cash on slots to qualify | 65 | Review |
![]() | 100 free spins on Big Bass Bonanzamin £20, with £20 wagered in cash on slots to qualify | 69 | Review |
![]() | 50 free spins on Big Bass Football Bonanza — not the 100 the title promisesmin £20, with £20 wagered in cash on slots to qualify | 62 | Review |
![]() | 50 free spins on Big Bass Football Bonanzamin £20, with £20 wagered in cash on slots to qualify | 65 | Review |
![]() | 50 free spins on Big Bass Football Bonanzamin £20, with £20 wagered in cash on slots to qualify | 67 | Review |
![]() | 20 free spins on Gates of Olympus — not the £500 the title advertisesmin £10, with a cash wager on slots to qualify — the page states both £10 and £20 | 59 | Review |
![]() | Three advertised offers, none of them currently claimablemin £10 on the promotions page; £5 on the slots page | 53 | Review |
Cosmic SpinsBest for anyone who wants to see what happens to a brand when its operator changes
The one brand on this licence with a documented past life. cosmicspins.com is listed Inactive on Betable Limited's account, 23328, and this site's Betable review names it among that operator's six retired domains. It is not retired. It is live here, on Grace Media's new platform, with the full 1,268-game catalogue behind it — the same name and the same URL, a different operator, and an entirely different set of sister sites. It refuses non-UK visitors, so there is no screenshot coverage on this page.
- Welcome offer
- 50 free spins on Big Bass Football Bonanza
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins themselves; the qualifier is a £20 cash wager on slots
Betta BetBest for uk sports bettors who want a casino behind the same balance
One of only two brands on this licence the register lists as Active rather than White Label while also carrying a sportsbook, which puts it among the operator's own-name sites rather than its hosted ones. Its support tenant is the only one in the estate with a country in the name, bettabetuk.zendesk.com. It refuses visitors outside the UK outright, so there is no screenshot coverage on this page.
- Welcome offer
- 50 free spins on Big Bass Football Bonanza
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins themselves; the qualifier is a £20 cash wager on slots
Mango SpinsBest for casino-only players who want the shared lobby without a sportsbook attached
One of three brands on the new platform that ships with the sportsbook switched off in its own feature flags, so the nav is shorter and the account is casino-only. It is listed Active on the register rather than White Label. Its theme is the only one in the estate where the navigation colour and the brand colour disagree — a purple bar over a navy palette — which is the kind of detail that gives a skinned platform away. It refuses non-UK visitors, so there is no screenshot coverage on this page.
- Welcome offer
- 50 free spins on Big Bass Football Bonanza
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins themselves; the qualifier is a £20 cash wager on slots
Hot StreakBest for the brand to start with, because the operator itself treats it as the front door
The operator's own hub domain, gracecasinos.com, redirects here — not to a corporate page, to this casino's lobby. That makes Hot Streak the de facto flagship of a twelve-brand estate, and it is one of only two brands here with both a sportsbook and Active status on the register. It is also the brand with real search demand behind it, roughly 1,900 UK searches a month for the name. Its support tenant is hotstreakslots.zendesk.com, which names a product the site does not call itself.
- Welcome offer
- 50 free spins on Big Bass Football Bonanza
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins themselves; the qualifier is a £20 cash wager on slots
RollbitBest for readers checking which rollbit holds the gb licence
Shares a name with a large offshore crypto casino that holds no GB licence, and the UK site's own content-management configuration points at that other site: the lobby payload gives its canonical URL as rollbit.com/casino, not rollbit.co.uk. What is on the GB register is rollbit.co.uk, White Label on Grace Media's account, running the same 1,268-game sterling lobby as Hot Streak and Cosmic Spins with the sportsbook switched off. It refuses non-UK visitors, so there is no screenshot coverage on this page.
- Welcome offer
- 50 free spins on Big Bass Football Bonanza
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins themselves; the qualifier is a £20 cash wager on slots
AlfobetBest for anyone picking the best welcome offer on this licence rather than the prettiest site
The only brand here that gives you more than its sisters for the same money: 100 free spins on Big Bass Bonanza for a £20 deposit and £20 wager, where the other five on its platform give 50 on Big Bass Football Bonanza for exactly the same qualifier. It publishes a £100 redemption cap on the banner, which the others do not, and it adds a separate £20-in-free-bets sportsbook offer. It is also the only brand whose registered domain is a subdomain — the register carries lobby.alfobet.com, not alfobet.com.
- Welcome offer
- 100 free spins on Big Bass Bonanza
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins; the qualifier is a £20 cash wager on slots
Fruity WinsBest for android players who want the offer read off the page rather than the search result
Its title tag promises "100 Spins Welcome Package on Big Bass Splash" and its page gives 50 spins on Big Bass Football Bonanza — half the spins, a different game, same £20 qualifier. It is one of three brands here with a real Android app and no iOS equivalent, and it is the only brand that prints all three of the operator's licence numbers in a single footer paragraph: UKGC 57869, Gibraltar RGL 125 for the operator and RGL 118 for the software.
- Welcome offer
- 50 free spins on Big Bass Football Bonanza — not the 100 the title promises
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins; the qualifier is a £20 cash wager on slots
Vegas WinsBest for readers who value an advert that does not overpromise, broken link and all
Advertises no figure in its title tag, which makes it one of two brands here with nothing for its own page to contradict, and its promotions page goes further than any sister by saying where to claim the offer — the "My Promotions" section of the account. Against that, the SLOTS link in its own top navigation returns HTTP 500, checked twice. Its footer carries a build credit no other brand here has: "Website designed & developed by Mediacle".
- Welcome offer
- 50 free spins on Big Bass Football Bonanza
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins themselves; the qualifier is a £20 cash wager on slots
Fortune Mobile CasinoBest for players who want the longest cashier list and a title tag that tells the truth
The most honest advertising on the licence and the most confused licensing footer. Its title promises "Deposit and Stake £20 for 50 Free Spins" and that is exactly what the promotions page delivers, £50 redemption cap included — the only brand of four checked where the two agree. The same footer then names two different software suppliers: the software is "powered by Grace Media (Gibraltar) Limited" and the fairness is "monitored in-house by Markor (Gibraltar) Limited experts". It lists twelve payment logos, more than any sister, and counts 1,084 slot games against Chelsea Palace's 276.
- Welcome offer
- 50 free spins on Big Bass Football Bonanza
- Min deposit
- £20, with £20 wagered in cash on slots to qualify
- Wagering
- None stated on the spins; the qualifier is a £20 cash wager on slots
Jackpot Mobile CasinoBest for iphone players, and anyone who wants to watch one offer described four ways
The only brand on this licence with an app on both stores, and the only one advertising its welcome offer in four incompatible ways on a single visit: £500 across three deposits in the title and body, £150 plus 150 spins in the FAQ, and 20 free spins on Gates of Olympus capped at £50 on the promotions page — which prints the qualifier twice, once as "wager £10" and once as "wager £20". Its £10 minimum deposit is the lowest on the licence apart from Red Spins. It also ships two different Android package names.
- Welcome offer
- 20 free spins on Gates of Olympus — not the £500 the title advertises
- Min deposit
- £10, with a cash wager on slots to qualify — the page states both £10 and £20
- Wagering
- The qualifying wager is printed twice on one page, once as £10 and once as £20
Red SpinsBest for nobody, today — and that is the single most useful thing on this page
The casino is shut. casino.redspins.com serves a notice reading "RedSpinsCasino is currently unavailable and is moving a new software provider", while www.redspins.com stays up and keeps advertising: 300 bonus spins in its meta description, a "$500" three-deposit match to "international players" in its promotions copy, and 25 spins for £5 on its homepage, slots page and mobile build, where it also misspells the game as "Big Bash Splash". It is the only brand here whose footer gives a different Gibraltar address — Suite 7, Hadfield House, where its eleven sisters give Sovereign Place, 117 Main Street.
- Welcome offer
- Three advertised offers, none of them currently claimable
- Min deposit
- £10 on the promotions page; £5 on the slots page
- Wagering
- 30x with a 4x conversion cap on the promotions page; none stated on the slots page
How we verified the Chelsea Palace sister sites
2 of 5 signals matched, for a fingerprint of 65/100 (probable). How the signals are weighted.
Sister-site verification
How we know Chelsea Palace shares an operator with these brands
Shared licence numberweight 40%
chelseapalace.com is listed against UK Gambling Commission account 57869, Grace Media (Gibraltar) Limited of Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA, with status White Label. One licence number, 057869-R-334655-010, carries five activities for the whole estate: bingo and casino from 9 March 2022, gambling software from 14 May 2024, and both general betting activities from 13 June 2025. The account holds 72 domains in total — 4 Active, 9 White Label and 59 Inactive — and exactly one registered trading name, "grace gaming", for twelve live brands.
SourceIdentical T&C clausesweight 25%
The terms on this site are not this site's terms. The document is headed "Grace Media Terms and Conditions", clause 1.1 reads "By opening an account and using our Websites, apps, betting, gaming or gambling services, you enter a binding agreement with Grace Media.", and compared line by line against three sister brands — two on a different front end — 683 of 695 lines are identical. Clause 14.3.1 names the estate in the operator's own capitals: promotions are limited to one claim "per Site in our Network".
SourceSame platform fingerprintweight 15%not established
This brand does NOT share the 1,268-game lobby its new-platform sisters ship, and the signal is scored unmatched for that reason. It runs the operator's older front end over a /page/ lobby, and the catalogues genuinely differ: Chelsea Palace counts 276 slots in its own pills, Fortune Mobile Casino counts 1,084 slot games and 9 live tables. What it does share is the cashier route, the terms document and the operator.
SourceShared support infrastructureweight 10%not established
The shared infrastructure here is the lobby route and the ADR, not a CDN. Every brand on the licence serves its terms from the same /page/terms-and-conditions path on a lobby subdomain, and every one names eCOGRA as its approved ADR body with the same 8-week referral threshold. This brand is one of two on the licence that names a THIRD party: "The gambling software is powered by Markor Technology, licensed, and regulated by the UK Gambling Commission (Ref #41645)". Account 41645 is Markor Technology UK Limited and carries zero domains on the register, which is what a pure supplier licence looks like.
SourceShared payment processorweight 10%not established
Not established from a cashier — no funded account has been opened on any brand here, which is why the payment table on this page is empty rather than guessed. What can be said is what the footer displays: Visa, Visa Electron, Mastercard, Maestro, Trustly, PayPal, MuchBetter, Pay by Mobile. Logos are not tested methods, and the shared terms set no maximum withdrawal per day, week or month at all.
Source

Can you claim a bonus at every Chelsea Palace Casino sister site?
Grace Media (Gibraltar) Limited publishes no cross-brand welcome rule, so no row below is confirmed by the operator. How these are assessed.
| Sister site | Separate welcome? |
|---|---|
![]() | Likely |
![]() | Likely |
![]() | Likely |
![]() | Likely |
![]() | Likely |
![]() | Likely |
![]() | Likely |
![]() | Likely |
![]() | Likely |
![]() | Likely |
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Same company, different deal
Where a sister site beats Chelsea Palace
Hot Streak — Size of catalogue, by a factor of four
Chelsea Palace's own category pills count 276 slots. Hot Streak's lobby payload contains 1,268 games. Both are Grace Media casinos; only one of them is on the platform carrying the big library, and Chelsea Palace's live casino pill reads (0).
Fortune Mobile Casino — An advert that matches the offer
Fortune Mobile Casino's title tag and promotions page describe the same offer. Chelsea Palace's title promises "Upto £200 Welcome Bonus", its homepage banner promises a "£20 SLOT BONUS" for a £10 deposit, its slots page promises "200% BONUS UP TO £50", and its promotions banner promises 300 bonus spins above a "Deposit £50+" headline whose own small print says £10. Four surfaces, no £200.
Chelsea Palace vs its sister sites, head to head
| Matchup | Welcome offer | Trust |
|---|---|---|
![]() | Between 100 and 300 bonus spins, depending which page you read | 60 |
![]() | 50 free spins on Big Bass Football Bonanza | 66 |
![]() | 50 free spins on Big Bass Football Bonanza | 68 |
![]() | 50 free spins on Big Bass Football Bonanza | 67 |
Chelsea Palace vs Cosmic Spins
The one brand on this licence with a documented past life. cosmicspins.com is listed Inactive on Betable Limited's account, 23328, and this site's Betable review names it among that operator's six retired domains. It is not retired. It is live here, on Grace Media's new platform, with the full 1,268-game catalogue behind it — the same name and the same URL, a different operator, and an entirely different set of sister sites. It refuses non-UK visitors, so there is no screenshot coverage on this page. Trust 66 against 60. Similarity 97%.
Chelsea Palace vs Betta Bet
One of only two brands on this licence the register lists as Active rather than White Label while also carrying a sportsbook, which puts it among the operator's own-name sites rather than its hosted ones. Its support tenant is the only one in the estate with a country in the name, bettabetuk.zendesk.com. It refuses visitors outside the UK outright, so there is no screenshot coverage on this page. Trust 68 against 60. Similarity 96%.
Chelsea Palace vs Mango Spins
One of three brands on the new platform that ships with the sportsbook switched off in its own feature flags, so the nav is shorter and the account is casino-only. It is listed Active on the register rather than White Label. Its theme is the only one in the estate where the navigation colour and the brand colour disagree — a purple bar over a navy palette — which is the kind of detail that gives a skinned platform away. It refuses non-UK visitors, so there is no screenshot coverage on this page. Trust 67 against 60. Similarity 96%.
Sites like Chelsea Palace: Chelsea Palace alternatives inside and outside the group
Chelsea Palace sister casinos
Alfobet, Betta Bet, Cosmic Spins, Fortune Mobile Casino, Fruity Wins, Hot Streak, Jackpot Mobile Casino, Mango Spins, Red Spins, Rollbit and Vegas Wins, all run by Grace Media (Gibraltar) Limited.
Platforms like Chelsea Palace under a different operator
- Ivy Casino — 25% deposit match up to £50 on a £20 first deposit. Run by Betable Limited, trust 65/100.
- Fruity King — 100% welcome bonus up to £100 plus 50 free spins on Big Bass Bonanza. Run by ProgressPlay Limited, trust 71/100.
- Butlers Bingo — 100% bingo bonus up to £100 on a £10 deposit. Run by Broadway Gaming Group, trust 73/100.
Which of the Chelsea Palace sister sites should you pick?
- If you want the closest thing to Chelsea Palace: Cosmic Spins (97% similarity). The one brand on this licence with a documented past life. cosmicspins.com is listed Inactive on Betable Limited's account, 23328, and this site's Betable review names it among that operator's six retired domains. It is not retired. It is live here, on Grace Media's new platform, with the full 1,268-game catalogue behind it — the same name and the same URL, a different operator, and an entirely different set of sister sites. It refuses non-UK visitors, so there is no screenshot coverage on this page.
- If you are choosing on trust rather than familiarity: Alfobet scores highest of the Chelsea Palace sister sites at 69/100, above Chelsea Palace's own 60.
About Chelsea Palace
Chelsea Palace is the most useful brand on this licence for anyone who wants to know what "sister site" actually guarantees, because the answer here is: the operator, the terms, the complaints route and nothing else. It sits on UK Gambling Commission account 57869 with eleven other brands, under Grace Media (Gibraltar) Limited of Sovereign Place, 117 Main Street, Gibraltar. And then almost everything a player touches diverges.
Start with the software. Nine of the twelve brands on this licence say their platform is "powered by Grace Media (Gibraltar) Limited" under the same account number the casino runs on, which the register supports — a Gambling Software activity has been active on 57869 since 14 May 2024. Chelsea Palace says something different: "The gambling software is powered by Markor Technology, licensed, and regulated by the UK Gambling Commission (Ref #41645)." Account 41645 is Markor Technology UK Limited, and it carries zero domains on the register, which is exactly what a pure business-to-business supplier licence looks like. Only one other brand here names Markor — Red Spins, which is currently dark and moving software provider.
Then the catalogue, which is where the gap is largest. Chelsea Palace publishes its own counts in the category pills at the top of the page: SLOTS (276), CASINO (18), LIVE CASINO (0), BLACKJACK (12), ROULETTE (4), JACKPOTS (21), MOBILE (214), POPULAR (34), PLAYER FAVOURITES (8), NEW GAMES (20), INSTANT WIN (18), EXCLUSIVE (20). Its six platform siblings carry 1,268 games each, measured out of their lobby payloads. That is roughly four and a half times the slot count. And the live casino pill reads zero — a section in the navigation with no games behind it, which is a defect rather than a difference.
The welcome offer is the weakest piece of consumer communication found anywhere on this licence, and it takes four screenshots to see all of it. The page title, which is what a search result shows, reads "Chelsea Palace | Online Casino & Slots | Upto £200 Welcome Bonus". The homepage banner reads "WELCOME OFFER — DEPOSIT £10 — GET £20 SLOT BONUS!", over small print reading "First deposit only. 200% Bonus Match upto £50. Min deposit £10. Bonus can be used on Pragmatic Play slots only. Credited within 7 days. 40x wagering, £50 max conversion." The slots page banner reads "WELCOME OFFER — 200% BONUS UP TO £50". And the promotions banner reads "Deposit £50+ — PLAY WITH 300 BONUS SPINS", above small print that contradicts its own headline: "Min dep £10. Min 100 bonus spins, max 300 bonus spins on selected slots only. 30x wagering, 4x conversion." So: a cash match on two surfaces at 40x, a spins offer on a third at 30x, a deposit minimum that is £50 in a headline and £10 in the line beneath it, and £200 in the title that appears nowhere on the site.
What Chelsea Palace does share is the legal substance, and it shares it completely. Its terms live at the same /page/terms-and-conditions path as every sister brand's, on a lobby subdomain, and the document is headed "Grace Media Terms and Conditions" rather than Chelsea Palace's name. Compared line by line against three siblings, 683 of 695 lines match. Clause 1.1 states that the agreement is "with Grace Media". Clause 14.3.1 limits a promotion to one claim "per Site in our Network" — the operator's own word for the estate, capitalised — while a sister brand's seasonal promotion says a promotion "can be redeemed once only across Grace Media network". Both are live.
The footer is where this brand's licensing gets crowded. One sentence carries three regulator references: UKGC account 57869 for the operator, Gibraltar Gambling Commission RGL No.125 for the operator again, and Gibraltar RGL No.118 for the software, with Markor's UKGC reference 41645 alongside. A reader who wants to check "the licence number" has four to pick from and no guidance on which governs their account. The payment strip is more straightforward: Visa, Visa Electron, Mastercard, Maestro, Trustly, PayPal, MuchBetter and Pay by Mobile, with an eCOGRA mark alongside GamCare, BeGambleAware and GAMSTOP. Those are logos the site displays, not methods anyone has tested here.
Chelsea Palace also carries an invite-only tier it calls PRIVILEGED, described on the promotions page in four words — "Invite Only T's&C's apply" — with no criteria, no benefits and no link to terms of its own. Several sister brands run something similar; Red Spins describes a loyalty programme with weekly cashback and birthday bonuses, and Chelsea Palace describes nothing at all.
The context that should govern a decision here is the estate, not the site. Account 57869 holds 72 domains and 59 of them are Inactive — 82%, the highest churn measured anywhere on this site. Chelsea Palace is one of nine White Label rows, meaning the licensee hosts it rather than owning it, and White Label brands are the ones that move: cosmicspins.com is listed Inactive on Betable Limited's account and live here, and oreels.com appears on four UKGC accounts at once. A brand in this position can change operator without changing its name, its URL or a word of its marketing, and the register is the only public record that it happened.
Chelsea Palace welcome bonus in detail
Between 100 and 300 bonus spins, depending which page you read
- Minimum deposit
- £10
- Wagering
- 30x on the promotions page; 40x in the homepage small print
- Expiry
- Credited within 7 days
- Bet limits
- 4x conversion on the promotions page; £50 max conversion in the homepage small print
- Eligible games
- "Selected slots" on the promotions page; "Pragmatic Play slots only" in the homepage small print
- Four surfaces, quoted as captured on 31 October 2026. Title tag: "Upto £200 Welcome Bonus". Homepage banner: "DEPOSIT £10 — GET £20 SLOT BONUS!". Slots page banner: "200% BONUS UP TO £50". Homepage small print: "First deposit only. 200% Bonus Match upto £50. Min deposit £10. Bonus can be used on Pragmatic Play slots only. Credited within 7 days. 40x wagering, £50 max conversion." Promotions banner: "Deposit £50+ — PLAY WITH 300 BONUS SPINS", over "New players only. First deposit only. Min dep £10. Min 100 bonus spins, max 300 bonus spins on selected slots only. 30x wagering, 4x conversion."
- No page on the site offers £200.
- Read the promotions page rather than the banner or the search result, and treat the wagering requirement as the higher of the two figures until support confirms otherwise in writing.
- A PRIVILEGED tier is advertised as invite-only with no criteria, no benefits and no terms of its own.

Games at Chelsea Palace
The brand's own category pills count 276 slots, 18 casino games, 12 blackjack, 4 roulette, 21 jackpots and 214 mobile titles — and "LIVE CASINO (0)", a live casino section with nothing in it. Its new-platform sisters carry 1,268 games. This is the clearest evidence on the licence that a shared operator does not mean a shared casino.
Studios named on Chelsea Palace
- Pragmatic Play
Chelsea Palace organises its lobby into 11 categories: Slots, Mobile, Popular, Jackpots, New games, Exclusive, Casino, Instant win, Blackjack, Roulette, Live casino.

Customer support at Chelsea Palace
| Channel | Availability | Response time |
|---|---|---|
| Live chat | Linked from every brand's support menu | Not measured — no account opened |
| Per-brand Zendesk tenant | Not measured — no account opened | |
| eCOGRA (ADR) | After 8 weeks, or after a final response | Free of charge to the player, per clause 15.5.1 |
Chelsea Palace on mobile
Rendered at 390×844 where a render was possible. Four of the twelve brands refuse non-UK browsers, so their mobile behaviour is reported from page source rather than from a session, and each of those pages says so.

Safety, licensing and responsible gambling
Operated by Grace Media (Gibraltar) Limited of Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA under UK Gambling Commission account 57869, licence 057869-R-334655-010, which carries bingo and casino from 9 March 2022, gambling software from 14 May 2024 and both general betting activities from 13 June 2025. The register lists chelseapalace.com against that account with status White Label, alongside 71 other domains — 12 of them live and 59 Inactive. The operator also publishes two Gibraltar licence references in its footers, RGL No.125 for itself and RGL No.118 for the software.
- Deposit limits
- Loss limits
- Cooling-off and self-exclusion
- GAMSTOP (mandatory on a GB licence)
- Reality checks
- Free access to eCOGRA, the operator's named ADR body, after 8 weeks
- No inactivity fees, stated in the terms
How we scored Chelsea Palace
Trust score breakdown
60/100
Licensing & regulation25% weight
64/100
UK Gambling Commission account 57869, Grace Media (Gibraltar) Limited, of Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA. chelseapalace.com carries register status White Label on one licence number, 057869-R-334655-010, covering bingo and casino from 9 March 2022, gambling software from 14 May 2024 and both general betting activities from 13 June 2025. Held below the established groups because the account shows 59 of its 72 registered domains Inactive and registers a single trading name for twelve live brands, which makes the estate harder to follow on the register than it should be. (2 sources)
Payouts20% weight
78/100
The portfolio default. No funded account has been opened on any brand on this licence, so no withdrawal has been timed and no processor verified. What the shared terms do say is that there is no maximum withdrawal per day, week or month at all, and that a balance left on a closed account is returned to the last payment method used. Applied rather than measured, and flagged as such. (1 source)
Bonus fairness20% weight
38/100
Three different welcome offers across four surfaces of one site. The title tag sells "Upto £200 Welcome Bonus"; the homepage banner sells a "£20 SLOT BONUS" for £10 over small print describing a 200% match to £50 at 40x with a £50 conversion cap; the slots page sells "200% BONUS UP TO £50"; and the promotions banner sells 300 bonus spins under a "Deposit £50+" headline whose own small print says the minimum is £10, at 30x with a 4x conversion cap. No page offers £200. Scored low for that reason alone. (2 sources)
Responsible gambling10% weight
72/100
GAMSTOP, deposit and loss limits, cooling-off, self-exclusion and reality checks — conditions of the GB licence rather than features any brand here chose — plus free access to eCOGRA after 8 weeks and an explicit commitment to charge no inactivity fee. Held back from higher because the operator's own documents disagree about whether a promotion may be claimed at more than one of its brands, and because two brands on the licence are currently dark with a notice that tells players almost nothing. (2 sources)
Games & providers10% weight
40/100
The brand's own category pills count 276 slots, 18 casino games, 12 blackjack, 4 roulette, 21 jackpots and 214 mobile titles — and "LIVE CASINO (0)", a live casino section with nothing in it. Its new-platform sisters carry 1,268 games. This is the clearest evidence on the licence that a shared operator does not mean a shared casino. (2 sources)
Support10% weight
75/100
The portfolio default. Live chat and a support menu are linked on every brand, the newer platform runs a separate Zendesk tenant per brand, no hours are published anywhere and nobody has contacted them. Applied, not measured. (1 source)
Complaint record5% weight
40/100
No fine, settlement or public statement against Grace Media (Gibraltar) Limited was found on the Gambling Commission's enforcement pages, and the licence has only run since 9 March 2022, so there is a short record rather than a clean one. Scored down from that neutral position for the estate itself: 59 of 72 registered domains are Inactive, the highest churn measured anywhere on this site, and two more brands are offline this month for a software migration whose notice gives no date and no destination. (2 sources)
Weightings are fixed and published in full on our methodology page. Unscored dimensions have not been verified yet and count as zero.
What we verified
- VERIFIED
All twelve brands in this network are operated by Grace Media (Gibraltar) Limited of Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA on a single UK Gambling Commission licence, account 57869, licence 057869-R-334655-010. That one licence number carries five activities: bingo and casino from 9 March 2022, gambling software from 14 May 2024, and both general betting activities from 13 June 2025. The register lists 72 domains against the account — 4 Active, 9 White Label and 59 Inactive — and exactly one registered trading name, "grace gaming".
UKGC public register, account 57869 — licence, domains and trading names · checked 2026-10-31
- VERIFIED
59 of the 72 domains on account 57869 carry status Inactive — 82% of the estate. Counted against the other estates this site has measured from the same export: Betable 6 of 12, Jupiter Gaming 3 of 11, Skill On Net 2 of 60. The Inactive list is not a tail of test domains; it includes complete brands registered twice, once on .co.uk and once on .com — Infinity Casino, Magma Casino, Casino Volcano, Wild Medusa, Tiger Spin, Casino 500 — alongside Chit Chat Bingo, PlayUK, Mayfair Casino, Plush Casino and Panda Bingo. The register publishes status but never the date it changed, so no closure date is claimed for any of them.
UKGC public register — domain-name export, account 57869 · checked 2026-10-31
- VERIFIED
The operator names its own network in writing, and the two places it does so disagree. Clause 14.3.1 of the shared terms limits promotions to "one per person, per household, per residential address, per IP address, per device, per payment method, per phone number and per email address, per Site in our Network" — one claim at each of the twelve. The small print on Alfobet's own Halloween free-spins promotion says the opposite: "Can be redeemed once only across Grace Media network". Both were read on 31 October 2026. Nothing here decides which the operator enforces.
Grace Media Terms and Conditions, clause 14.3.1; Alfobet promotions page · checked 2026-10-31
- VERIFIED
The terms are one document wearing twelve badges. Rendered on four brands and compared line by line, 683 of 695 lines are identical. The document is headed "Grace Media Terms and Conditions" rather than the casino's name, and clause 1.1 reads "you enter a binding agreement with Grace Media". The twelve differing lines are a cookie banner, footer link order, two sportsbook-only rows, and the one sentence that names the brand. Two of the four brands compared run the operator's older front end and two run the new one, so both generations serve the same agreement.
Terms pages on Alfobet, Fortune Mobile Casino, Fruity Wins and Vegas Wins · checked 2026-10-31
- VERIFIED
Three software suppliers are named across twelve footers. Nine brands say the software is "powered by Grace Media (Gibraltar) Limited" under the same account number the casino itself runs on, which the register supports — a Gambling Software activity has been active on 57869 since 14 May 2024. Chelsea Palace and Red Spins instead name "Markor Technology, licensed and regulated by the UK Gambling Commission (Ref #41645)"; account 41645 is Markor Technology UK Limited and has zero domains registered against it, which is what a pure supplier licence looks like. Fortune Mobile Casino names both in one document — software "powered by Grace Media (Gibraltar) Limited", fairness "monitored in-house by Markor (Gibraltar) Limited experts" — a third version of the supplier's name, and not the one on the register.
Brand footers; UKGC public register, accounts 57869 and 41645 · checked 2026-10-31
- VERIFIED
oreels.com appears on four UK Gambling Commission accounts at once: White Label on Betable Limited (23328), and Inactive on ProgressPlay Limited (39335), Grace Media (Gibraltar) Limited (57869) and Jupiter Gaming Limited (67098). It is the most-relicensed domain found anywhere in this project. Seven other Grace Media domains also sit on a second licensee's account, including cosmicspins.com, which this site's Betable review lists among that operator's retired domains — it is live here. A white-label brand that changes operator keeps its name, its URL and its marketing and changes its entire sister network, and the register is the only public record of it. No dates are published, so none are claimed.
UKGC public register — domain-name export cross-referenced across all accounts · checked 2026-10-31
- VERIFIED
The shared terms are unusually explicit about an inactive account and unusually long on the clock. An account is inactive after 12 months with no login or gambling activity, at which point the operator undertakes to make contact with instructions for regaining access and states that it charges no inactivity fee. At 24 months the account is closed and "any positive balance will be returned to the last used payment method where possible and lawful to do so", with funds held for later claim if payment cannot be completed. The same document sets no maximum withdrawal per day, week or month; several operators reviewed on this site publish one.
Grace Media Terms and Conditions, sections 9.6.3 and 19.9 · checked 2026-10-31
- VERIFIED
The approved alternative dispute resolution provider is eCOGRA, named in the shared terms with the referral threshold: a complaint unresolved after 8 weeks, or a final response the player is dissatisfied with, can be taken there free of charge. That is the same ADR the Skill On Net estate uses and a different one from Jupiter Gaming, which uses IBAS — worth knowing because a player with accounts on more than one network does not get one adjudicator.
Grace Media Terms and Conditions, clause 15.5.1 · checked 2026-10-31
- VERIFIED
Chelsea Palace's footer states: "The gambling software is powered by Markor Technology, licensed, and regulated by the UK Gambling Commission (Ref #41645) and by the Gibraltar Gambling Commission (RGL No. 118)." UKGC account 41645 is Markor Technology UK Limited and carries zero domains on the public register. Nine of the twelve brands on account 57869 instead name Grace Media (Gibraltar) Limited as their own software supplier, which the register supports — a Gambling Software activity has been active on 57869 since 14 May 2024. Red Spins is the only other brand on this licence naming Markor.
Chelsea Palace footer; UKGC public register, accounts 57869 and 41645 · checked 2026-10-31
- OBSERVED
The six brands on the new platform ship the same catalogue, measured rather than compared by eye. Each is a Next.js application that serves its whole lobby in the page payload; decoding that payload yields every game's id, name, provider and type. All six return 1,268 games from three studios — Pragmatic Play 583, Relax Gaming 441, Bragg 244 — and the set difference between any two of them is zero. Three studios for an entire catalogue is narrow: the Jupiter Gaming lobby reviewed on this site carries nine.
Lobby payloads on Alfobet, Betta Bet, Cosmic Spins, Hot Streak, Mango Spins and Rollbit · checked 2026-10-31
- OBSERVED
All six new-platform brands load their game artwork from one private CloudFront distribution, dfck1euf2k3xu.cloudfront.net, between 4,496 and 4,502 times per homepage. The same six reference gracecasinos.com, a domain that does not appear anywhere on the UKGC register and which redirects to Hot Streak Casino's lobby. Support runs on per-brand Zendesk tenants whose names give the operator away by habit: hotstreakslots.zendesk.com, bettabetuk.zendesk.com, cosmicspins.zendesk.com, alfobet.zendesk.com.
Homepage source on all six new-platform brands · checked 2026-10-31
- OBSERVED
Two of the thirteen live domains are not serving a casino. royalvalleycasino.com, which the register lists as Active, serves only a holding page. casino.redspins.com serves the same page while www.redspins.com stays up and keeps advertising. The wording is identical on both, including its missing word: "Sorry, {brand} is currently unavailable and is moving a new software provider. If you have any remaining balance, or have any other questions related to this move, please reach out to our customer service team." It names no date, no incoming provider, and no outcome for a balance nobody claims.
Holding pages on royalvalleycasino.com and casino.redspins.com · checked 2026-10-31
- OBSERVED
Four of the twelve brands — Betta Bet, Cosmic Spins, Mango Spins and Rollbit — refuse a browser from outside the United Kingdom, with the message "Access Denied. This site is only accessible in the United Kingdom. Your detected country code: GE. Contact us at customers@thegracemedia.com if you are seeing this in error." Seven others served their full UK build to the same connection in the same session, and Hot Streak served its homepage but blocked its promotions page. Two of the blocked four run the identical platform to two of the unblocked, so the setting is per brand rather than per platform. thegracemedia.com does not appear on the UKGC register.
Rendered from a non-UK connection, 31 October 2026 · checked 2026-10-31
- OBSERVED
Unlike every other platform estate reviewed on this site, this one does not run a single welcome offer. Five new-platform brands offer 50 free spins on Big Bass Football Bonanza for a £20 deposit and £20 wager; Alfobet offers 100 free spins on Big Bass Bonanza for the same qualifier, with a £100 redemption cap. Jackpot Mobile Casino offers 20 free spins on Gates of Olympus for £10. Chelsea Palace and Red Spins offer between 100 and 300 bonus spins at 30x wagering with a 4x conversion cap. Fortune Mobile Casino, Fruity Wins and Vegas Wins offer 50 free spins for £20. Three games, two minimum deposits, and spin counts from 20 to 300.
Promotions pages across the estate · checked 2026-10-31
- OBSERVED
Four brands advertise one offer in the page title and a different one on the page. Jackpot Mobile Casino's title says "Upto £500 Bonus", its body says £500 across three deposits, its FAQ says "£150 plus an extra 150 free spins", and its promotions page gives 20 free spins capped at £50 — while printing the qualifier twice, once as "wager £10" and once as "wager £20", and valuing a spin at £0.20 under a banner that says 10p. Chelsea Palace's title says "Upto £200 Welcome Bonus"; its homepage banner offers a £20 slot bonus for £10, its slots page a 200% match to £50 at 40x, and its promotions banner 300 bonus spins at 30x under a "Deposit £50+" headline whose own small print says £10. Red Spins leads three of its pages with 25 spins for £5 on a game it spells "Big Bash Splash", promises "300 Bonus Spins" in its meta description and "$500" to "international players" in its promotions body. Fruity Wins' title promises 100 spins on Big Bass Splash, its page gives 50 on Big Bass Football Bonanza, and its slots page advertises a package of up to £850 that appears nowhere else. Fortune Mobile Casino's title and page agree.
Title tags, meta descriptions and promotions pages, read in one session · checked 2026-10-31
- OBSERVED
Every old-platform footer prints two Gibraltar licence numbers in one sentence: RGL No.125 for the operator and RGL No.118 for the software, alongside UKGC account 57869. Fruity Wins prints all three in a single paragraph. A reader checking "the licence number" on these sites has three to choose from and no guidance on which governs their account.
Footer text, Fruity Wins, Vegas Wins, Fortune Mobile Casino, Chelsea Palace, Red Spins · checked 2026-10-31
- OBSERVED
Captured in one session on 31 October 2026, Chelsea Palace advertised its welcome offer across four surfaces. Title tag: "Chelsea Palace | Online Casino & Slots | Upto £200 Welcome Bonus". Homepage banner: "WELCOME OFFER — DEPOSIT £10 — GET £20 SLOT BONUS!", with small print immediately beneath reading "First deposit only. 200% Bonus Match upto £50. Min deposit £10. Bonus can be used on Pragmatic Play slots only. Credited within 7 days. 40x wagering, £50 max conversion." Slots page banner: "200% BONUS UP TO £50". Promotions banner: "Deposit £50+ — PLAY WITH 300 BONUS SPINS", over "Min dep £10. Min 100 bonus spins, max 300 bonus spins on selected slots only. 30x wagering, 4x conversion." No page offers £200; two pages publish different wagering requirements for the same offer; and the promotions banner names a deposit minimum five times the one in its own small print. The brand's own category pills in the same session read "LIVE CASINO (0)".
Chelsea Palace title tag, homepage and promotions page · checked 2026-10-31
Chelsea Palace pros and cons
Pros
- Publishes its own game counts category by category, which most brands on this licence do not
- The longest-standing payment strip on the legacy platform: Visa, Visa Electron, Mastercard, Maestro, Trustly, PayPal, MuchBetter and Pay by Mobile
- Serves its full site to visitors outside the UK, unlike four of its sister brands
- Names eCOGRA in the footer as well as in the shared terms, with an 8-week referral threshold
- A £10 minimum deposit, half what the new-platform brands ask
Cons
- Three incompatible welcome offers across four surfaces, and no page offers the £200 its title advertises
- Two different wagering requirements for the same offer — 40x on the homepage, 30x on the promotions page — and a promotions banner headed "Deposit £50+" directly above small print saying £10
- A navigation category reading "LIVE CASINO (0)" — a section with no games behind it
- 276 slots against 1,268 at its new-platform sisters, on the same licence
- Four licence references in one footer sentence, with no guidance on which governs the account
- A White Label row on a licence that has switched off 59 of 72 domains
What Chelsea Palace lacks
- No live casino games at all, despite a live casino category in the navigation
- No app on either store
- No published criteria, benefits or terms for the PRIVILEGED tier it advertises
- No published withdrawal maximum anywhere in the shared terms
Common complaints about Chelsea Palace
The advertised offer and the real offer are different offers
commonFound on four of the twelve brands, read in one session. This is not a player report; it is what the sites say about themselves. Jackpot Mobile Casino's title tag promises up to £500, its FAQ promises £150 plus 150 spins, and its promotions page gives 20 free spins capped at £50 — while printing its own qualifier twice with different numbers. Chelsea Palace's title promises £200, its homepage offers a £20 bonus, its slots page a 200% match and its promotions banner 300 spins — over small print naming a different deposit minimum. Fruity Wins' title promises 100 spins on one game, its page gives 50 on another, and its slots page advertises an £850 package found nowhere else. Red Spins leads with 25 spins for £5 while its meta description promises 300, its promotions banner names two different deposit minimums, and its body quotes $500. Read the small print on the promotions page, not the search result.
Title tags, meta descriptions and promotions pages across the estate
A brand on this licence has a worse-than-even chance of surviving
common59 of 72 registered domains are Inactive — 82% of the estate has been switched off, the highest churn measured anywhere on this site — against 50% at Betable, 27% at Jupiter Gaming and 3% at Skill On Net. Two more are dark right now for a platform migration. That is not an allegation of wrongdoing; closing a brand is lawful and routine. It is a reason to keep balances low and withdraw rather than leave funds sitting, because the register publishes a status change without ever publishing a date.
UKGC public register, domain-name export, account 57869
No published enforcement record, and not much of a record either way
rareChecked against the Commission's own listings: no fine, settlement or public statement against Grace Media (Gibraltar) Limited was found on the Gambling Commission's enforcement pages. The licence dates from 9 March 2022, so there is a four-year window to be clean in rather than a decade. Nothing adverse was found; neither was much to find. The complaint dimension is scored for a short record rather than a spotless one.
Gambling Commission enforcement action listings
Chelsea Palace Sister Sites — the verdict
Worth reading precisely because it is the weakest brand on its licence. Chelsea Palace shares an operator, a terms document and an ADR route with eleven sister casinos, and shares almost nothing else: different software supplier on a different licence, a quarter of the games, a live casino category with no games in it, and a welcome offer described three different ways across four pages, none of which matches the £200 in its own title tag. The £10 minimum is genuinely lower than the new-platform brands ask. If you want this operator's casino, its siblings on the newer platform carry four and a half times the catalogue and state one offer each; if you want this brand specifically, read the promotions page, assume the higher wagering figure, and get the terms confirmed in writing before depositing.
Network fingerprint for the 11 Chelsea Palace Casino sister sites: probable, 65/100.
Chelsea Palace sister sites — FAQ
Which Chelsea Palace welcome offer is the real one?
The site publishes it four ways and this review cannot tell you which is enforced, only where each appears. The title tag says "Upto £200 Welcome Bonus" and no page on the site offers £200. The homepage banner says "DEPOSIT £10 — GET £20 SLOT BONUS!", which is 200% of the minimum deposit, and its small print caps that match at £50 with 40x wagering on Pragmatic Play slots only. The slots page banner says "200% BONUS UP TO £50" — the same offer at its top end. The promotions banner says "Deposit £50+ — PLAY WITH 300 BONUS SPINS" over small print saying the minimum deposit is £10, at 30x wagering with a 4x conversion cap. The promotions page is the most specific, and it is also the one whose headline disagrees with the line beneath it. Ask support in writing before depositing.
Why does Chelsea Palace have different games from its sister sites?
Because it runs different software. Nine brands on this licence state that their platform is powered by Grace Media (Gibraltar) Limited itself; Chelsea Palace's footer instead names "Markor Technology, licensed and regulated by the UK Gambling Commission (Ref #41645)" — a separate company on a separate licence that carries no domains of its own, which is what a pure supplier looks like. The result is visible in the counts: Chelsea Palace's own pills say 276 slots, while the six brands on Grace Media's newer platform each carry a measured 1,268 games. Red Spins is the only other brand here on Markor software, and it is currently closed and moving provider.
What does "LIVE CASINO (0)" mean on Chelsea Palace?
It means the site publishes a live casino category in its own navigation with no games in it. The number in brackets is the brand's own count, printed beside every other category — SLOTS (276), BLACKJACK (12), ROULETTE (4) — so the zero is the site reporting its own emptiness rather than a display fault we are interpreting. If live dealer tables are what you are after, this is not the brand for them, and nothing on the page says the section is coming.
Which other casinos share an operator with Chelsea Palace?
Eleven, all on UK Gambling Commission account 57869: Alfobet, Betta Bet, Cosmic Spins, Fortune Mobile Casino, Fruity Wins, Hot Streak, Jackpot Mobile Casino, Mango Spins, Red Spins, Rollbit, Vegas Wins. A twelfth live domain, royalvalleycasino.com, is registered to the same account and currently serves a holding page saying the brand is moving software provider, so it has no review here. The operator does not hide the relationship — its terms are headed "Grace Media Terms and Conditions" on every brand and clause 14.3.1 refers to "our Network" in those words — but it does not list the brands anywhere either. The register does, and 59 further domains on the same account carry status Inactive.
Is Chelsea Palace safe to play at?
It holds a full UK Gambling Commission licence through Grace Media (Gibraltar) Limited, which makes GAMSTOP integration, deposit and loss limits, cooling-off, reality checks and free access to eCOGRA binding conditions rather than choices, and the shared terms commit to charging no inactivity fee and to returning a positive balance when a dormant account is closed. Two honest caveats. The licence has only run since 9 March 2022, so there is a short record rather than a clean one — no fine, settlement or public statement was found, and four years is not long to be clean in. And 59 of the 72 domains on this account are switched off, with two more dark this month for a software move, which is the highest churn measured anywhere on this site. Keep balances low and withdraw rather than leave money sitting.
Can I use one account across Chelsea Palace and its sister sites?
No single account spans them, and the operator's own documents disagree about whether you can claim a welcome offer at more than one. Clause 14.3.1 of the shared terms limits a promotion to one claim "per Site in our Network", which permits a claim at each brand; the small print on a sister brand's seasonal promotion says a promotion "can be redeemed once only across Grace Media network", which does not. Separately, the account-opening conditions bar anyone who "previously had an Account with us (or a member of our corporate group) that was restricted or closed", so account history is treated group-wide. Self-exclusion certainly reaches all of them: GAMSTOP covers every GB-licensed operator regardless of brand.
Related reading
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